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Stretchprint

Support

Two direct ways to reach a person

Not a form that disappears into a queue. An email address and a telephone number, both answered by someone who can actually change something. Monday to Friday, 09:00–17:30 UK time. Every message gets a reply within one working day.

Many small knitted swatch squares laid out on a dark surface in a staggered, irregular grid.

Telephone

+44 161 989 0677

Best for billing and cancellations. Standard call rates apply from your provider.

Cancel a subscription

Billing

One link, one confirmation. You do not have to contact us at all to leave.

Company details

Legal Information

Registered name, company number, registered office and VAT status.

Response commitments

What we promise, in numbers

1 working day
First reply to any email or voicemail
10 working days
Target for resolving a complaint
14 days
Refund issued after a valid cancellation
1 month
Answer to a data rights request, free of charge
20 working days
Fix or document an accessibility barrier
30 days
Notice before any price change takes effect

Complaints

If we get it wrong

  1. 01Write to us, or call. Say what happened and what you want done about it.
  2. 02We acknowledge within one working day and tell you who is handling it.
  3. 03We aim to resolve within ten working days, and tell you if it will take longer.
  4. 04If you are not satisfied, reply and say so — it goes to a different person for review.
  5. 05If we still cannot agree, the courts remain open to you. We are not a member of any alternative dispute resolution scheme and are not required to be.

For anything about personal data you may also complain directly to the Information Commissioner’s Office — see the privacy notice.

Answers

Everything we get asked

No, and we will not say otherwise. What you get is a deformation model built from published knit stretch factors for each zone of a sock, computed in your browser and labelled in the image itself as a model rather than a photograph.

Every factor is published as a range because the same sock stretches differently across sizes and foot shapes. Yarn elasticity and knit density change the result again, and we have no way of reading either from a flat shot. The model tells you how the geometry behaves. It does not tell you how one particular sock on one particular size will end up.